The American Restaurant – makes good

Our story ’til now can be found here. We received a response from Mr. Melesse, the General Manager of the American Restaurant in Kansas City . . . as you’ll see, the results were quite acceptable:

February 6, 2006

Thank you for your letters dated November 22, 2005 in which youdescribed a less than satisfactory experience at The American. I amdisappointed that your experience was any thing but satisfactory.

As discussed on the telephone, your input has allowed us to reviewour service timeline and share your experience with the service,culinary and valet team.

Thank you also for your letter dated January 11, 206 please acceptmy sincere apology, I had every intention of writing to you after ourconversation, I have no excuse for not following up on this.

To express my sincerity and encourage you to come back, I amenclosing a dining card for $100.00. Feel free to make arrangementsand share with me your experience next time. I look forward toseeing you soon and many thanks for taking the time to report theservice defect. We will work hard to be worthy of your continuedpatronage.



Solomon Melesse

General Manager

American Restaurant