Outback Steakhouse

Sometimes, good customer service means a good response to the human mistakes that sometimes get made. Hats off to the Sioux Falls, SD Outback Steakhouse. My wife’s letter to them (follow the “read more” link):

January13, 2006

SiouxFalls Outback Steakhouse

2411S. Carolyn Ave.

SiouxFalls, SD 57106

ToWhom It May Concern:

Thisis to let you know what wonderful service I received on December 20,2005. I don’t know the server’s name or the manager’sname (but they were both female) but I do know that I was sitting inthe booth immediately to the left of the door as you enter. I waswith three friends and it was 6 PM.

Iordered the Chicken Griller. When it was delivered, I started eatingthe delicious rice and vegetables. Our server came by a few minuteslater to ask if everything was okay and we said “yes”since it was (as far as we knew). Right after she left, I tried tocut my chicken which was burned and overcooked. I couldn’t cutit with the knife provided! I went ahead and ate the rice andvegetables and they were very good. When we could get the attentionof our server, she immediately expressed concern and went to get hermanager. The manager came over and asked if I wanted another dinner. I did not since I had enough of the rice and vegetables (which arethe things I really like anyway!) and just wanted to get to the mostimportant of the meal – dessert! The manager surprised me bysaying that not only would she comp my meal, but she would give medessert, too. Needless to say, I was pleasantly surprised with thewonderful service provided by Outback Steakhouse. This was my firsttime eating at Outback and it won’t be my last.

Iplan on sharing this good experience with my readers atwww.medary.com. Please keep up the good work and the excellent customer service.

Sincerely,