Contributed by: filbert Thursday, February 02 2006 @ 09:55 AM CST
We've already booked another RSSC cruise, so we'll be giving Radisson another chance.
Thanks to Radisson for stepping up.
Update 2/7/2006: click on the "read more" link below to view Radisson's response letter to us.
18 January 2006
I am writing further to your letter of 21 December 2005, regarding the above captioned matter, on the outset my sincere apologies for the unseemly delay in our response.
As you are our valued guests, we appreciate you taking the time to let us know about your recent cruise on the Seven Seas Voyager. Radisson Seven Seas Cruises is dedicated to providing excellent service and we regret to learn of the problems you encountered. Based on your detailed review of the cruise you and your family were certainly not the recipients of the 6-star level of service that Radisson Seven Seas Cruises is known for, please accept our sincere apologies for any personal inconveniences you and your family experienced.
Rest assured that letters like yours have helped us build a strong reputation for customer loyalty. It is important that we know what areas of service need improvement and your letter will be shared with the appropriate management staff and although I may not have addressed each point you made specifically, rest assured that your candid evaluation and constructive comments have been logged and will be utilized in the continued improvement of our product and service levels and to ensure we are providing the best cruise vacation possible. I can certainly understand the disappointment associated with the issues you mentioned in your letter.
As a gesture of goodwill for this unfortunate occurrence, Radisson Seven Seas Cruises has extended to you both along with your parents a $750 per person future cruise credit valid through 30 June 2007. We have placed this credit on your unique internal identification numbers here at Radisson Seven Seas Cruises and when you next elect to book with us, the credit will be available to be posted to your new reservation upon request. The terms and conditions of the certificate are stated on the enclosed document.
Once again our sincere apologies to you and your family for any personal disappointments experienced and we hope we are afforded the opportunity to once again welcome you all back onboard a Radisson Seven Seas cruise in the not too distant future.
Please when the time comes when you next elect to book, please contact me directly so that I may extend any and all courtesies.
Radisson Seven Seas Cruises
Manager, Guest Relations